Outbound Calls
Outbound Calls Overview
Learn about outbound call campaigns, including sales calls, reminders, and follow-ups using AI assistants.
OtoniStark supports outbound call campaigns where the AI calls leads or customers automatically. Ideal for:
- Sales/Marketing: Reaching out to potential clients, offering promotions.
- Collections/Reminders: Checking overdue payments or reminding appointments.
- Customer Follow-Ups: Post-purchase check-ins, feedback surveys, etc.
Key Elements
-
Leads List:
Usually a list of phone numbers (with optional data like names or IDs). -
Campaign:
A structured way to manage who gets called, how many times, and in which time window. -
AI Assistant:
Handles the conversation, guided by your system prompt and call script. -
Caller ID:
The number shown on recipients’ phones. Could be a dedicated number or your verified existing line.
Tip: Each campaign references an AI assistant. If your script changes drastically, you might create a new assistant or edit the existing one.